Collection Specialist with Russian / Hungarian / German / Polish
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.Cerinte
Advanced language skills (written, reading and spoken): English and one of the following Russian / Hungarian / German / Polish
Relevant experience in collections/Accounts Receivable/Order to Cash would represent an advantage
Experience in large multi-national organization is preferred
Availability to travel to Poland / US for 4-8 weeks for the transition phase
Familiarity with GetPAID collection software would represent an advantage
Interpersonal skills and communication skills
Basic accounting proficiency
Proficiency with Microsoft Office Products
Responsible for monitoring and improving collection performance on assigned portfolio of customers, including high volume customer calls, in a goal oriented collections department.
Manage customer accounts via collection software and strategic planning, enlisting the efforts of Sales/Marketing when necessary to accelerate the collection process
Communicate material issues and trends to in-market credit managers and/or other relevant parties.
Recommend payment hold status on counterparties that pay beyond acceptable terms
Recommend bad debt account reserves
Identify, research and resolve counterparty payment discrepancies (quality claims, unearned discounts, pricing and quantity disputes, etc.) by assigning them to the correct plant to issue credit where appropriate.
Track payment shortages and discrepancies by using manually generated and computer-generated reporting.
Assist counterparties via phone or email by providing POD or BOL information, invoice and statement copies, and other payment documentation
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Central office location - City Business Center (Timisoara)
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits