Senior Service Desk
Over 70 years of experience and the most finely meshed international network have made Coface a reference in credit insurance, risk management, and the global economy.
With the ambition to become the agile, global trade credit insurance partner in the industry, Coface’s ~4,100 experts work to the beat of the world economy, supporting ~50,000 clients in building successful, growing and dynamic businesses across 200 countries.
The Group’s services and solutions protect and help companies take credit decisions to improve their ability to sell on both their domestic and export markets
OUR FOUR PRIORITIES
Attract talented people
Provide visibility to our staff
Recognise and reward performance
Experience in coordinating Service Desk operations;
Proven ability to maintain good relationships with customers and vendors;
Proven ability to engage and negotiate with people, and develop and maintain effective relationships.
An awareness of information security.
A sound understanding of customer service delivery in an IT environment and service management methodologies (such as ITIL).
Experience with desktop hardware and software, including operating systems and MS Office products.
Technical skills and experience with Microsoft, specifically Active Directory and Citrix technologies.
1. PURPOSE OF POSITION
This role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring internal users requirements are resolved in terms of communication, prioritizing, escalating and resolving incidents and requests.
This role is responsible for:
Leading incidents and requests to resolution
Developing and maintaining Service Desk process and workflows
Providing and developing communication plans to customers
Providing on call and onsite support
Monitor essential IT operations and IT systems
Contributing to the Change Management Process