Travel-Help Desk with Hungarian

Angajator: I.FUTURE
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.10.2019
    Scurta descriere a companiei

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Cerinte


    Minimum 6 months experience in Customer Service
    Advanced level of English and Hungarian
    Travel industry background is a plus
    Experience within service desk environment is desirable
    Familiarity / capability to rapidly acquire troubleshooting skills
    Ownership and commitment to problem resolution
    Ability to work well under pressure
    Client oriented, flexible, patient
    Excellent written communication skills

    Responsabilitati


    Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
    Answer all inbound contacts through calls, web, e-mail and chat
    Answer enquiries related to functional support of bookings: making or changing reservations, fares pricing, fulfillment (in particular airline ticketing)
    Provide assistance on applications or platforms which client may own or develop
    Provide frontline technical support such as investigating connectivity issues with client systems
    Provide Extended Services Desk support: software installation or non-standard configurations
    Provide required support via outbound activities such as Team Viewer and Outbound Calls
    Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

    Alte informatii


    Opportunity to work in a fast-growing company and in a multinational environment
    Opportunity to grow in the organization and build a successful career path
    Relocation assistance
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
    Personal and professional development through a variety of training programs (hard/soft skills)
    Great office location, close to the metro station and Promenada Mall