Travel-Help Desk with Hungarian

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

Minimum 6 months experience in Customer Service
Advanced level of English and Hungarian
Travel industry background is a plus
Experience within service desk environment is desirable
Familiarity / capability to rapidly acquire troubleshooting skills
Ownership and commitment to problem resolution
Ability to work well under pressure
Client oriented, flexible, patient
Excellent written communication skills

Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
Answer all inbound contacts through calls, web, e-mail and chat
Answer enquiries related to functional support of bookings: making or changing reservations, fares pricing, fulfillment (in particular airline ticketing)
Provide assistance on applications or platforms which client may own or develop
Provide frontline technical support such as investigating connectivity issues with client systems
Provide Extended Services Desk support: software installation or non-standard configurations
Provide required support via outbound activities such as Team Viewer and Outbound Calls
Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

Opportunity to work in a fast-growing company and in a multinational environment
Opportunity to grow in the organization and build a successful career path
Relocation assistance
Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
Personal and professional development through a variety of training programs (hard/soft skills)
Great office location, close to the metro station and Promenada Mall