Subject Matter Expert with french

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

Minimum 4 years experience in BPOSSC;
Previous SME or Acting SME experience on multiple projectsassignmentsSSCs for P2P or R2RO2C minim 1-2 years; Big4Consulting will be a plus;
Broad subject matter knowledge, including best-in-class processestools;
Great PowerPointExcelVisioSAP knowledge is a must;
Strong communication and interpersonal skills;
Languages proficiency in English and French.

Understanding the end to end process and particularities, supporting tools and technologies, requirements for team members performing this process;
Managing the full transition process of affiliates from on-boarding to stabilization, especially the gap analysis phase that will result in the completion of Standard Operating Procedures (SOP) for the processes to be migrated;
Ensuring that the Affiliate and SSC teams adhere to the core model as defined during the Project Phase and limit deviations;
Preparing training material and delivering technical trainings to the Operational Teams;
Verifying and giving the internal sign off on procedures created by team members during the knowledge transfer phase and continue owning the updating of the same;
Acting as process expert for the SSC, controllers and anyone else in the business for any process clarificationssystem issue;
Driving process excellence and continues improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency;
Defining, reporting and analyzing KPIs and SLAs, root cause analysis of issues. Monitor and implement SLA;
Ensures all assigned transition and post-transition deliverables are completed as per plan;
Ensures that all gaps versus the Core Model are properly identified, documented, and managed for each of the in-scope countries;
Ensures that process documentation and training are completed prior to Knowledge Transfer.