NOC specialist

Employer: Sipstatus Communications SRL
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.09.2020
    Short company description

    Sipstatus Communications is a leading telecommunications company based in Romania. Bringing together the experienced professionals and the young spirit, Sipstatus managed in just several years to become one of the high-level companies from the market. Since 2013 we quickly expanded and currently, we run operations all over the world, servicing hundreds retail customers companies. Our target is to become one of the major providers of VOIP integrating services for retail companies across Europe. Our goal is to be that partner that everyone values working with, that always delivers and brings the best out of every opportunity.

    Requirements

    - Student/graduate with no or little experience in telecommunications field
    - Advanced knowledge of English is a must (speaking and writing)
    - Communication skills both written and verbal
    - Previous experience with MS Office (Excel, Outlook, Word, PowerPoint)
    - Analytical mindset
    - Professionalism is required in all communication with internal and external clients (phone calls, emails)
    - Open-mindedness and initiative are required in day to day tasks
    - Self-taught and fast learner
    - Passion for IT and Networking / Security technologies and strong interest in self-development
    - Available to work in shifts
    - Strong team spirit and involvement

    Responsibilities

    - Provide an excellent level of service and communication while interacting with the Company's vendors and customers.
    - Analysis of support requests sent by our customers by phone or email assigned to NOC Team
    - Timely updates for every Network Security support request assigned to your group
    - Accurate ticket documentation of the network support requests and troubleshooting steps taken
    - Ticket follow-up and escalation in accordance with priority
    - Ownership and responsibility for all tickets assigned to your queue
    - Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest quality standard
    - Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting, and resolving network problems.

    Other info

    What we offer:
    - Positive and professional environment - we care about our employees, invest in their development, encourage fun and team building initiatives
    - Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    - Rewards / Benefits according to your performance and involvement
    - Promotion opportunities
    - Private health insurance