Service desk technician with Hungarian & English

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Employer: HELPLINE
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 22.11.2019

    We want you in our team! If you'd like to be part of an international team, join us!

    Your responsibilities will be:

    -Provides support to end users on a variety of issues including software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
    -Classic Hardware (PC, monitors, printers)
    -Specific Hardware (cash tills, card printers)
    -Office tools and apps (OS W7, Open office, Gmail)
    -Networking (Lan, Wan)
    -Local applications 
    -Identifying, handling and solving the requests
    -Identifying and escalation of Massive Incidents
    -Backlog follow-up 
    - Demonstrate excellent customer service at all times

    Spoken languages: fluent Hungarian and English.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    Schedule: Monday to Friday + 2 week-ends /month, day shifts No nights
    Support languages: Hungarian, English, Romanian

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house

    Relocation package