Participant Support

InSites Consulting is an international, innovative market research company that works for most of the well-known global brands and takes research forward on a daily basis.

As a fast growing company, we have a global footprint and we keep expanding.

Our team in Timisoara is the beating heart of project implementation within InSites Consulting - this is where all marketing research projects are being implemented and managed on an operational level, from technical development of research platforms and panel recruitment to quality checks, data analysis and overall project planning.

We are continuously looking for passionate graduates as well as experienced professionals, who are ready to pop their career! :)

YOUR PROFILE

Fresh graduate or in the course of obtaining your bachelor degree (. Languages, Administration, or a similar study).
A first experience in helpdesk support or a client oriented function is a plus
You have perfect written English skills; any other language is a plus
You have strong administration skills and punctuality is your goal
You are able to help people in a friendly way in all circumstances
Last but not least, fun to work with ;-)!

YOUR ROLE

As Participant Support, you will be part of our Assets team in Timisoara and our bigger InSites Consulting team. You will have the chance to work with panel members from all over the world, members of our own consumer research panel - Future Talkers. You will be involved in optimizing the quality of our services towards our Panel members.

Your main focus will be on five domains:


Communication & helpdesk: handling incoming panelist communication and adequately answering questions
Service quality monitoring: monitoring the overall Future Talkers service quality
Incentive management: being second in line for incentive management, you will be sending out incentives, communicating to winners, etc.
Social Media Management: communicating on a regular basis on the Future Talkers Facebook page, Twitter account and blog
Panel satisfaction monitoring: monitoring the panel member satisfaction based upon the different available tools

Other perks

Very cool modern office space
Central location, close to the university
Unlimited (very good!) coffee, tea, soda and sparkling water
Fresh fruits on Mondays, fresh food on Wednesdays
Massage chair to relax your muscles
Relaxing area with Xbox, ping pong table and foosball table
Regular themed parties & team building activities
Sharpen your English skills thanks to the international team
Company closing between Christmas and New Year

Benefits

Highly competitive compensation package
Flexible working hours, fit to your schedule
Occasional remote working possible, thanks to our adapted technologies
All-in health plan
Easy access to sports, facilitated and co-paid by the company
Elaborate induction training & regular online training tracks
Modern IT & workspace equipment
A senior coach helps you grow within the company
Extra vacation days