Travel Helpdesk with FR EN

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

 Minimum 6 months experience in Customer Service
 Advanced level of French
 Travel industry background is a plus
 Experience within service desk environment is desirable
 Familiarity capability to rapidly acquire troubleshooting skills
 Ownership and commitment to problem resolution
 Ability to work well under pressure
 Client oriented, flexible, patient

 Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
 Answer all inbound contacts through calls, web, e-mail and chat
 Answer enquiries related to functional support of bookings: making or changing reservations, fares pricing, fulfillment (in particular airline ticketing)
 Provide assistance on applications or platforms which client may own or develop
 Provide frontline technical support such as investigating connectivity issues with client systems
 Provide Extended Services Desk support: software installation or non-standard configurations
 Provide required support via outbound activities such as Team Viewer and Outbound Calls
 Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services