Junior Technical Support Engineer

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Essential Requirements

- Fluent communication skills in nglish
- Minimum of 12 months experience in a similar role
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good organisational, interpersonal and customer handling skills
- Knowledge of standard Microsoft Windows Applications and Operating systemsnd good skills in software issues
- Working knowledge of PC architecturetechnology

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our overemployees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Junior Technical Support Engineer on our Technical Support team in Bucharest.

Key Responsibilities

The Technical Support Senior Technician provides remote technical support expertise (via telephone, web or e-mail) n a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

- Provide first-level support and provide input on unique or recurring customer problems
- Use troubleshooting techniques and tools to identify technical defectsissues
- Assign and escalate incidents in line with documented guidelines and procedures
- Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
- Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails, chat and call-backs) maintaining and updating customer database
- Maintain comprehensive knowledge of service offerings along with future industry products and technologies
- Attend required technical training sessions and make effective use of assigned lab time

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.