Support Engineer - VoIP Specialist

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Employer: Atos
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • Timisoara
  • Updated at: 02.12.2019
    Short company description

    Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

    Requirements

    Experience:
     3-5 years in Telecom, IT services and Technical Support
     Fluent in English. German or French command is considered an advantage
     Fair experience with Unifys Voice Platforms
     Studies in Computer Science, Telecommunications or IT University is an advantage
     Advanced computer and IP technology knowledge is an advantage
     Analytical mind with a strong attention to detail and accuracy
     Good communication skills
     Dinstinctive customer orientation
     Ability of working in a large team
     Initiative, flexibility and ability to work under pressure
     Reliable, systematic, efficient working method
     Availability to work in 24x7 shifts (mandatory)

    Responsibilities

    Control of the internal and external service processes in case of failure
    Identification of appropriate problem-resolution procedures using specific customers information
    Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements
    Technical support and hotline for the assigned products
    Product-related technical support, application assistance and consulting
    On-site support for commissioning and troubleshooting, if necessary
    Coordination in project handling for customer-specific solutions
    Product qualification in terms of benchmarks, system tests and acceptance tests

    Other info

    We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
    Training and certifications: On-going In-depth training with current and emerging products and technologies;
    Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
    Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
    Extra vacation days;
    Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.