Customer Care Representative with Spanish,French English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

- Fluency in French, Spanish and English;
- Diploma Degree holder or pursuing Bachelor Degree Courses;
- At least 6 months of experience in Customer Care Support Service Translations Technical Assistance;
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented - Effective at problem solving (troubleshooting skills);

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

- Acting as first point of contact for customer service via email, fax and phonern
- Registering verbal or written requests received from end users and or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipment
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas