Order Management Specialist with Dutch (SPS)
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Are you curious about what this role implies?
•The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.
•They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
• Timely gather all relevant info to accurately respond to all customer queries related to:
• product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value.
• Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue.
• Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog.
Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
• Bachelor’s degree (or equivalent experience).
• Fluent in written and spoken Dutch and English
• Experience working in a customer-facing role, preferably Customer Support in an international work environment.
• Demonstrated solution-oriented, pro-active “can do” attitude, willingness and ability to work under own initiative.
• Self-motivated with assertive communication skills, positive and result oriented attitude.
• Well organized with good time management, result oriented.