TSSR Qa Auditor Process Specialist

Your day to day:   Manage Integrated Quality Management System (IQMS) processes for IT Shared Centers as per ISO 9001, ISO 20000 / ITIL, CMMI etc. The Process Designer role is part of the Process Engineering Group (PEG). The role will be responsible for designing new process and updating existing processes for all types of TSSCs’ business nature e.g. IT Support, Application Development, Application Testing etc. Manage process life cycle by creating, reviewing, socializing, approving and continually improving processes across organization.  

With these activities you will have a great impact on our business:  

• New Quality process design / roll out basis ISO 9001, ISO 20000 & ITIL best practices and CMMI
• Support in ISO 20000, CMMI & ISO 9001 systems implementation and sustenance.
• Proficient in Quality Management System and process design based on PDCA approach
• Conduct Quality Assurance audits and provide recommendations and drive audit finding closure
• End to end responsible for any external audit
• Process training on defined IQMS process
• Quarterly Audit of transitioned services on sampling basis
• Ensure adherence and compliance to defined and applicable IQMS processes through Quality Assurance Audits for BAU Services
• 50% BAU services (with at least 3 months in BAU) will be audited annually once.
• Custodian of process asset library called “Integrated Quality management system (IQMS)” which is maintained as online portal accessible to all TSSCs. PEG will review / approve/ reject any service/service line specific process (created/modified by other than BizX team) for inclusion in IQMS.
• Maintain, change, control & improve IQMS documents through defined document control process. PEG group will review & approve service specific process tailoring
• Communicate new & change processes to intended stakeholders in TSSE, TSSR and TSSI.
• Deliver trainings on Process implementation for new and changed processes.

• ITIL v3 Certified and practical experience
• ISO 20000 Certified Auditor
• ISO 9001
• Six Sigma Green Belt
• Process design tools: ARIS & Visio
• Fluent in English
• Focused on continuous improvement and increase effectiveness with knowledge and prior experience in deploying TQM systems, Six Sigma and/or Lean Six - Green Belt certification preferred
• Knowledge of Business Process Re-engineering principles
• Must have handled Internal and External Quality Management

• Work from Home – You can get to work remotely from anywhere you choose! 2 days per week
• Medical and dental services
• Life insurance
• Dedicated employee phone subion
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology