Teleconsilier HR

Teleconsilier HR Your Mission The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC. Your Role in a Nutshell

• Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
• Registers the received request in the ERM system for future references;
• Analyses and classifies all the received requests in order toestablish who will manage them;
• Assists the clients with indications if needed for self-service options;
• Solves all the requests in his area of activity according to the agreed deadlines;
• Identifies and communicates the potential risks associated with his activity to the team leader or manager;
• If the requests can not be solved at Level 1, the requests will be escalated to Second Level.

• Bachelor degree;
• Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
• Good knowledge of French;
• Previous internships or volunteer experience would be a plus;
• Previous call center experience would be a plus.

• Excellent communication skills;
• Detail oriented and flexible;
• Dynamic and motivated;
• Strong customer service and listening skills.

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance;
• Private pension contribution;
• A modern working environment: open, informal, fun atmosphere ;
• Continuous training and development programs.