Teleconsilier HR

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Angajator: Societe Generale European Business Services
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 24.11.2019

    Teleconsilier HR Your Mission The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC. Your Role in a Nutshell

    • Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
    • Registers the received request in the ERM system for future references;
    • Analyses and classifies all the received requests in order toestablish who will manage them;
    • Assists the clients with indications if needed for self-service options;
    • Solves all the requests in his area of activity according to the agreed deadlines;
    • Identifies and communicates the potential risks associated with his activity to the team leader or manager;
    • If the requests can not be solved at Level 1, the requests will be escalated to Second Level.
    A little about You
    • Bachelor degree;
    • Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
    • Good knowledge of French;
    • Previous internships or volunteer experience would be a plus;
    • Previous call center experience would be a plus.
    We also value
    • Excellent communication skills;
    • Detail oriented and flexible;
    • Dynamic and motivated;
    • Strong customer service and listening skills.
    Besides a career what else we offer
    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere ;
    • Continuous training and development programs.