Support Analyst with French for GEMS application

Employer: Societe Generale European Business Services (SG EBS)
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.08.2019

    Your mission:

    Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department.

    Your Role in a Nutshell:

    • Managing the requests received via mail, telephone or by Intranet portal from users regarding the managed applications;
    • Offering feedback to the client, especially in the most important steps of the processes, providing, also a processing dead-line if necessary;
    • Participating in the follow-up production committees ;
    • Escalating the new users’ business needs to the MOA (business analyst);
    • Keeping up to date the documentation, the distribution lists and the application contacts;
    • Providing support for the new joiners in the team;
    • Taking part and supervise in enabling activities and periodic review of the rights with the extended team from the service center based in Bangalore.

    A little about you:

    • At least 2 years experience in a functional support activity;
    • Advanced level of both French and English- speaking and writing;
    • Experience in working and understanding capacity for the different culture interlocutors;
    • Interaction with the Level 2 teams, functional and technical;
    • Autonomy; team spirit, structured thinking, analytical abilities.

    We also value:

    • Desire to participate actively in the continuous improvement of the procedures;
    • Very good team spirit;
    • Ticketing tools experience may be a plus;
    • Regulatory or financial applications knowledge may be a plus;
    • The ability to create and maintain good relationship with users.
    • Responsible and committed in fulfilling the objectives;
    • Open-mind and motivated to learn new technologies.

    Besides a career what else we offer:

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;
    • Work from Home 1 day/week.