Helpdesk Subject Matter Expert with German/Dutch

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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-Fluency in English and German/Dutch
-Diploma / Degree holder or pursuing Bachelor Degree Courses
-At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
-Very good analytical and problem solving skills
-Numerical competencies
-Customer-oriented
-Ability to adhere to TAT and timelines
-Attention to detail
-Active listening combined with excellent written and verbal communication competences
-Knowledge of P2P (Procure to Pay) or Finance domain

-Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
-Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
-Creates tickets to the IT support team whenever necessary.
-Ensures a structured and high quality communication related to the open cases.
-Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem.
-Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction
-Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).
-Ensures that the phone/chat line is open at the beginning of the work program.
-In addition, as a Subject Matter Expert he/she would be responsible of:
- Processing of complex requests
- Training for the new team members
-Helping other team members within their daily activities, being expert in their actual role
-Dealing with client escalation (building root cause analysis – corrective/preventive actions)
-Contributing proactively to the constant process improvement and proposing quality improvement ideas (Lean, 6Sigma).

By joining Wipro, you have the opportunity to:


-Great career opportunity with a leading international outsourcing company
-Opportunity of personal development in a multinational working environment
-Competitive salary with attractive set of social benefits
-Access to a variety of benefits available through a flexible package that can be customized -depending on each employees’ needs
-Personal and professional development through a variety of training programs (hard/soft skills