P2P- Deputy Manager with English

GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.

• Bachelor's Level Degree or equivalent;
• Strong and proven people management skills;
• Strong and proven functional skills related to the Accounts Payable field;
• Advanced level of English – with strong verbal and writing skills;
• Excellent communication skills;
• Able to micromanage the team and process;
• Organized, methodical;
• Analytical thinking;
• Decision making skills;
• High EQ.

1. Driving Operational Excellence
• Responsible for achieving team SLA’s (Service Level Agreement);
• Understanding and capturing customer baseline data around SLAs and operational metrics transition;
• Managing daily work allocation;
• Ensuring that country specific variances are handled according to variances, country specific documentation is kept up to date;
• Daily processing of transactions ensuring no back logs;
• Ensuring daily reporting for productivity;
• Coordinating team schedule and leave planning;
• Ensuring adherence to break timings by their teams;
• Settings up Team member appraisal system and conducting them quarterly/yearly;
• Conducting one on ones on monthly basis, quarterly, midyear and yearly appraisals;
• Developing and maintaining Incentive program for Team members;
• Moving between leadership role and team member role on various projects as required.
2. Quality Assurance (QA) and Customer Satisfaction
• Functioning as per QMS procedures;
• Performing Quality Control processes in accordance with set guidelines;
• Ensuring quality targets laid out are met for the processes owned;
• Providing feedback to each team member to ensure adherence to quality requirements;
• Identifying areas for improvement in processes & informing the management to obtain approval to implement change;
• Ensuring regular capture/update of complaints/ Escalated Calls in Log;
• Ensuring VOC (Voice of Customer) scores are met or exceeded in their area of competency;
3. HR Collaboration
• Working with the Human Resources Department and the Service Delivery Leader on getting the right people with the right skill sets for the job;
• Involving the Human Resources department on attrition related issues and keep attrition levels.
4. Training
• Ensuring Training Needs Identification (TNI) is done regularly for all team members;
• Timely Training schedules are followed and delivered;

5. People Management
• Planning and executing daily debriefing sessions for all agents;
• Following communication Calendar – arrange skip level meetings SOM/SDL for team every quarter;
• Improving/Maintaining Employee satisfaction and VOE success;
• Ensuring Reward /Recognition for Top Performers, Significant Contribution;
• Motivating and building the skills of the team;
• Encouraging and driving team activities ;
• Building relationship within his team;
• Expanding team members capability on KPI (Key Performance Indicators), metrics tracked for performance management.

Benefits:
• A great office and young team, a friendly atmosphere and a multinational environment;
• Teambuilding and Christmas party events;
• Great work-life balance culture;
• Performance bonuses according to your results;
• Wide range of development and training options (including soft skills and language courses);
• Career path perspective and personal development plan;
• Free coffee and fruits to keep you energized but also medical coverage;
• Bookster and Benefits Online to enjoy your hobbies.