Customer Operations Representative with German
PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
What you will bring:
You are somebody who loves customer service. Supporting our customers and stakeholders is your passion. You enjoy solving problems and like to take initiative and ownership to drive solutions.
o Able to collaborate in a cross functional and global team environment
o Comfortable working in fast paced environments
o Able to deal with ambiguity and can take initiative
o Comfortable with sharing opinions to improve business and processes
Specific required skills:
o German language skills
o You will process transactions related to orders, revenue, invoices.
o We use professional tools like PSA or CPQ in our quest to manage transactions and assist our stakeholders in the Project Management activities.
o You will have the opportunity to solve challenging situations for our stakeholders and build long-term relationships. These situations could range from discovering a forecast gap or supporting our CC department to quicker solve a dispute on an invoice we have issued.
o This doesnt stop here! You will be part of our departments goals and objectives and our strategic initiatives so, depending on your interests and passions you can grow while supporting the development of your own organization!
As part of the Global Business Operations team, you will join a leading-edge company with great software technologies strong market positions, and you will cooperate with all major functions connected to our Organization like Sales and Customer Success, Revenue, Accounting and Credit and Collection.
We are a fun and open team and we enjoy together the journey within a dynamic, flexible and challenging working environment.
There is always an opportunity to learn and develop while working with your cross-functional colleagues and stakeholders across our organization.
Be part of PTCs digital transformation. Your consistent results will help our Customers and Stakeholders become successful. Directly contribute to PTCs Quote to Cash Process. Support strategic initiatives within our organization.