Agent L1 Service Desk Spain

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

· Spanish (C1 or above)
· English (B2 or above)
· Knowledge of Active Directory
· Operating Systems Knowledge
· Office Automation Software knowledge
· Servers, files, folders knowledge
· Knowledge of Antivirus and Antimalware tools
· Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
· Has used an IT Service Management tool (BMC Remedy or similar)
· Team working skills
· Understanding of solutions and correct management of problem solution
· Socially skilled
· Self-awareness
· Team worker with collaboration
· Understanding of client's issues

· Takes internal customer calls
· Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
· Collects data for internal reporting
· Ensures service level agreements’ fulfilment
· Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

· Work from Home – You can get to work remotely from anywhere you choose!
· Medical and dental services
· Life insurance
· Dedicated employee phone subscription
· Special discounts for gyms and retailers
· Annual Company Bonus
· Ongoing Education
· You get to work with tried and trusted web-technology
· Getting in on the ground floor of an technology changing company
· Flexible Vacation