Agent L1 Service Desk Spain

Angajator: Vodafone Shared Services Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.07.2019
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Cerinte

    · Spanish (C1 or above)
    · English (B2 or above)
    · Knowledge of Active Directory
    · Operating Systems Knowledge
    · Office Automation Software knowledge
    · Servers, files, folders knowledge
    · Knowledge of Antivirus and Antimalware tools
    · Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
    · Has used an IT Service Management tool (BMC Remedy or similar)
    · Team working skills
    · Understanding of solutions and correct management of problem solution
    · Socially skilled
    · Self-awareness
    · Team worker with collaboration
    · Understanding of client's issues

    Responsabilitati

    · Takes internal customer calls
    · Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
    · Collects data for internal reporting
    · Ensures service level agreements’ fulfilment
    · Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

    Alte informatii

    · Work from Home – You can get to work remotely from anywhere you choose!
    · Medical and dental services
    · Life insurance
    · Dedicated employee phone subscription
    · Special discounts for gyms and retailers
    · Annual Company Bonus
    · Ongoing Education
    · You get to work with tried and trusted web-technology
    · Getting in on the ground floor of an technology changing company
    · Flexible Vacation