Customer Service work from home for our Bucharest office

Employer: Mafcote Inc.
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Pitesti
  • nationwide
    Updated at: 25.08.2019
    Short company description

    Mafcote Inc., headquartered in Norwalk, Connecticut USA has offices in Bucharest, Iasi, Ohio, Kentucky, Indiana, Pennsylvania and Mississippi. As a leading paper manufacturer and converter, Mafcote offers a full line of paper products for home, office and the food service industry as well as customized folding cartons for a range of end users.

    We offer training and great opportunities for promotions to employees looking for a lifelong career!

    Requirements

    CUSTOMER SERVICE SPECIALIST
    WORK FROM HOME FOR OUR BUCHAREST OFFICE


    Experience working with customers from English-speaking countries required. Customer Service representative will work remotely with a team in Bucharest to provide superior customer service to our retailers and consumers in the USA by phone, chat and email. Ideal candidate will have minimum experience of 3 years, excellent English fluency and writing skills, be conscientious, proactive, courteous and patient. Experience with Amazon a big plus!

    Very good Word and Excel proficiency required.
    Work hours are from 2 pm - 10 pm for 2 weeks and from 4pm to 12pm, alternating with colleagues to provide coverage of USA business hours.



    Responsibilities

    Requirements:
    Experience: minimum of 3 years in customer service;
    Good management and leadership skills;
    Experience working with MS Office and Customer Management Systems.

    Other info

    Plenty of training will be provided to you, either by coming into our Bucharest office or remotely.