Customer Service work from home outside of Bucharest

Mafcote Inc., headquartered in Norwalk, Connecticut USA has offices in Bucharest, Iasi, Ohio, Kentucky, Indiana, Pennsylvania and Mississippi. As a leading paper manufacturer and converter, Mafcote offers a full line of paper products for home, office and the food service industry as well as customized folding cartons for a range of end users.

We offer training and great opportunities for promotions to employees looking for a lifelong career!

CUSTOMER SERVICE SPECIALIST
WORK FROM HOME!


Experience working with customers from English-speaking countries required. Customer Service representative will work remotely with a team in Bucharest to provide superior customer service to our retailers and consumers in the USA by phone, chat and email. Ideal candidate will have minimum experience of 3 years, excellent English fluency and writing skills, be conscientious, proactive, courteous and patient.

Very good Word and Excel proficiency required.
Work hours are from 2 pm - 10 pm for 2 weeks and from 4pm to 12pm, alternating with colleagues to provide coverage of USA business hours.

Requirements:
Experience: minimum of 3 years in customer service;
Good management and leadership skills;
Experience working with MS Office and Customer Management Systems.