Level 1 Support Open Systems with Italian (1 year contract)

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Employer: Accenture
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 31.05.2020
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    • Availability to work in shifts (service is 24x7);
    • Fluency in Italian;
    • Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office);
    • Experience with Nagios, Netcool, Splunk, BMC Remedy, Linux;
    • Verbal and written communication skills;
    • Listening skills;
    • Problem solving and analysis.

    Responsibilities

    • Monitor servers / applications performance and availability and respond accordingly through service requests;
    • Event Management (analyze alerts and logs);
    • Following pre-defined procedures and documentation to aid timely task resolution;
    • Provide metrics for capacity management purposes;
    • Batch execution;
    • Create / update reports;
    • Assists in the development of new environmental monitoring procedures, protocols.

    Other info

    NICE TO HAVE:

    • Technical background & university;
    • Italian / English language knowledge, depending which is the secondary language.