Service desk with German
IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.
The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.
Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.
• Proficiency in English;
• Advanced German language skills;
• No experience in BPS or Service Desk needed;
• The applicant should have at least a highschool degree;
• Basic knowledge of Windows;
• MAC machines knowledge is a plus;
• Responsible for Service ticket creation/ resolution/ assignment/ categorization/ prioritization/
escalation/ tracking/ closure and feedback as per defined SLAs and KPIs;
• Managing phone calls received from the client by applying the specific rules and provisions communicated at the process level;
• Solving technical problems/ incidents reported at the process level by following the specific steps and by being compliant with all the communicated parameters and specifications.
• Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sports activities, etc.);
• Access to a variety of training programs (on different topics related to soft skills and hard skills).