Backup Support Engineer

Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

Candidates must possess:

2+ years experience in a similar position

Knowledge of Server operating systems:

Intermediate knowledge: Windows 2008 (R2) & Windows 2012

Basic to intermediate knowledge: Linux/Unix

Basic knowledge: Active Directory, DNS, DHCP

Basic troubleshooting skills: TCP/IP & communication: LAN/WAN/VPN

Basic knowledge of common applications in an IT landscape: MS SQL, Oracle, MySQL, SAP

Knowledge of Backup Storage architectures is a plus

Knowledge of Commvault and/or HP Dataprotector and/or EMC Networker (is considered a plus)

Knowledge of other backup products is a plus

Experience in an enterprise IT environment is a plus

Strong desire to work in a collaborative environment

Able to learn new skills quickly

Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management

Ability to adapt quickly to constantly changing business priorities

Essential networking knowledge

Professionalism

Passion for IT and strong interest in self-development

Strong team spirit, initiative and involvement

Punctuality and flexibility - Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation

Ability to listen, learn and improve

Excellent English skills, both written and verbal

Willing to travel

Work schedule:

The work schedule is from Monday to Sunday, with an 8 hour shift, between 08:00 AM and 16:30 PM EET. During the weekend only one engineer is on site, engineer who covers all daily checks on a shift from 08:00 AM EET to 16:30 PM EET. Although weekend work is also involved, when performed such shifts, 1 free day before and 1 free day after the weekend shift will be given.



Position responsibilities:

Second line support in the Data Management team

Daily collaboration with both local and Belgium teams

Checking and configuring backup jobs to safeguard our customer’s data

Executing restore data tickets

Analysis of support requests

Timely updates for every support request assigned to your group

Accurate ticket documentation of the support request and troubleshooting steps taken

Ownership and responsibility for all tickets assigned to your queue

Creation of change & maintenance requests prior to implementations

Maintenance of operational data management systems

Creation and modification of technical procedures, manuals and processes for supporting projects

Attendance in trainings and team meetings

Participate in standby / on-call availability schedules

Share knowledge with other team members and get involved in coaching and follow-up sessions with them

Offer (bonuses, benefits):

Headquarters in the centre of Bucharest (Victoriei Square)

Flexible working environment within a dynamic team

We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance to our internal policies

Private medical subscription, you can choose from 2 providers

Meal tickets

Free Gym Subscription - fitness, aerobic, pool (according to internal policies)

Preferential rates to 7Card subscription

Access to a modern library

Preferential rates to a dental clinic

Massage within the company premises

Team events (team-buildings, team hangouts, Christmas party, etc.)

Relaxation room (foosball, darts, board games, X-box, etc.)

Access to various training programs (soft and hard skills trainings, according to the internal policies)

Continuous learning and improvement activities

Being part of a growing organization with Belgian roots