Backup Support Engineer

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Angajator: Cegeka Romania
  • IT Hardware
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 06.11.2019
    Scurta descriere a companiei

    With over 4000 employees, Cegeka is one of the most important independent ICT providers in the Benelux (Belgium, the Netherlands, and Luxembourg). We help our customers with the development and implementation of applications, infrastructure, managed services, outsourcing, user support, desktop management, technical on-site support and consultancy.

    On the Romanian Market, Cegeka has more than 500 employees in two offices: Bucharest and Iasi.

    We have 3 Business Units: Applications, Infrastructure and Professional Services.

    Cegeka’s mission is to help customers survive and thrive in a world where the rules of the game are constantly changing. We do this by “unburdening” C-level decision makers and helping them become digital to the core.

    The world of IT is mostly about cold, hard facts and figures. These, of course, are crucial. But we want to make a difference: with our human approach, our empathy with customers’ business pains, and our commitment to make a tangible difference.

    The “real” Cegeka cannot be summed up in one definition, as it is a patchwork of different people, cultures, talents, personalities and customers. It’s exactly this diversity, and the fact that we succeed in delivering great projects together, that makes us who we are.

    However, Cegeka employees are expected to rally behind a set of values and principles such as ownership, curiosity, agility, entrepreneurship and respect. And everyone is expected to step out of their comfort zone when it comes to solving our customers’ problems.

    We are eager to meet you and answer your questions. See you soon!


    Candidates must possess:

    2+ years experience in a similar position

    Knowledge of Server operating systems:

    Intermediate knowledge: Windows 2008 (R2) & Windows 2012

    Basic to intermediate knowledge: Linux/Unix

    Basic knowledge: Active Directory, DNS, DHCP

    Basic troubleshooting skills: TCP/IP & communication: LAN/WAN/VPN

    Basic knowledge of common applications in an IT landscape: MS SQL, Oracle, MySQL, SAP

    Knowledge of Backup Storage architectures is a plus

    Knowledge of Commvault and/or HP Dataprotector and/or EMC Networker (is considered a plus)

    Knowledge of other backup products is a plus

    Experience in an enterprise IT environment is a plus

    Strong desire to work in a collaborative environment

    Able to learn new skills quickly

    Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management

    Ability to adapt quickly to constantly changing business priorities

    Essential networking knowledge


    Passion for IT and strong interest in self-development

    Strong team spirit, initiative and involvement

    Punctuality and flexibility - Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation

    Ability to listen, learn and improve

    Excellent English skills, both written and verbal

    Willing to travel


    Work schedule:

    The work schedule is from Monday to Sunday, with an 8 hour shift, between 08:00 AM and 16:30 PM EET. During the weekend only one engineer is on site, engineer who covers all daily checks on a shift from 08:00 AM EET to 16:30 PM EET. Although weekend work is also involved, when performed such shifts, 1 free day before and 1 free day after the weekend shift will be given.

    Position responsibilities:

    Second line support in the Data Management team

    Daily collaboration with both local and Belgium teams

    Checking and configuring backup jobs to safeguard our customer’s data

    Executing restore data tickets

    Analysis of support requests

    Timely updates for every support request assigned to your group

    Accurate ticket documentation of the support request and troubleshooting steps taken

    Ownership and responsibility for all tickets assigned to your queue

    Creation of change & maintenance requests prior to implementations

    Maintenance of operational data management systems

    Creation and modification of technical procedures, manuals and processes for supporting projects

    Attendance in trainings and team meetings

    Participate in standby / on-call availability schedules

    Share knowledge with other team members and get involved in coaching and follow-up sessions with them

    Alte informatii

    Offer (bonuses, benefits):

    Headquarters in the centre of Bucharest (Victoriei Square)

    Flexible working environment within a dynamic team

    We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance to our internal policies

    Private medical subscription, you can choose from 2 providers

    Meal tickets

    Free Gym Subscription - fitness, aerobic, pool (according to internal policies)

    Preferential rates to 7Card subscription

    Access to a modern library

    Preferential rates to a dental clinic

    Massage within the company premises

    Team events (team-buildings, team hangouts, Christmas party, etc.)

    Relaxation room (foosball, darts, board games, X-box, etc.)

    Access to various training programs (soft and hard skills trainings, according to the internal policies)

    Continuous learning and improvement activities

    Being part of a growing organization with Belgian roots