Back Office Representative German language
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Employer: | Global Customer Care Services |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 19.01.2020 |
Remote work: | On-site |
Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.
Requirements
You are highly organized and pay attention to details.
Good time management skills
Excellent communication and coordination skills
You are solution finding oriented and like to solve challenges
You have the ability to think critically
You are tenacious
Minimum B2 German language competence
Check and validate all information provided by technical support representatives and customers
Manage and distribute inquires
Follow internal protocols for solving customer's requests and issues
Coordinate between departments for correct execution of tasks
Ensure KPI achievement by teams dealing with customer concerns
Our group manufactures and sells consumer electronics, such as televisions, white goods, mobile phones and wearables. Our brand portfolio includes BlackBerry, Alcatel, Thomson, Rowa, Palm and TCL.
We, at Global Customer Care Services, offer support for our European customers. We are characterized by enthusiasm and the desire to have 100% satisfied customers. Our company is people-oriented and we wish to form a united and high-performing team. Join us!
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