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Vezi toate job-urile CRM Specialist active pe Hipo.ro
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Desired Skills & Experience:
- Bachelor`s degree, post-graduate is nice to have;
- 2-3 years in similar position;
- English advanced;
- Absolute comfort with numbers and large volumes of data;
- Advanced skills Microsoft Excel, PowerPoint
- SQL nice to have
- BI tools (Tableau, Business Objects, ClickView) nice to have
- Logical thinking ability, with problem-solving skills, detail-oriented, hands-on, meticulous
- Proactive in identifying issues and ownership to resolve them
- Ability to work independently and also function as a team player, in order to meet internal deadlines
- Capable of working in a dynamic environment, handling multiple projects, meeting deadlines, able to prioritize appropriately and respond to issues quickly and creatively with an open and positive attitude.
Key Areas of Responsibility:
- Use knowledge gained through analysis to optimize and improve CRM initiatives
- Planning and delivering CRM strategies across the company encouraging customer retention /reactivation and customer loyalty
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company
- Lead Generation and Lead Management
- Build and execution of CRM campaigns via internal platforms
- Lead CRM reporting and overall performance on a weekly, monthly and ad-hoc basis.