CRM Specialist

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Angajator: METRO Cash Carry Romania
  • Customer support - Client service
  • Marketing
  • Publicitate - Agentii publicitate
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 04.07.2019
    Scurta descriere a companiei


    Desired Skills & Experience:

    - Bachelor`s degree, post-graduate is nice to have;
    - 2-3 years in similar position;
    - English advanced;
    - Absolute comfort with numbers and large volumes of data;
    - Advanced skills Microsoft Excel, PowerPoint
    - SQL nice to have
    - BI tools (Tableau, Business Objects, ClickView) nice to have
    - Logical thinking ability, with problem-solving skills, detail-oriented, hands-on, meticulous
    - Proactive in identifying issues and ownership to resolve them
    - Ability to work independently and also function as a team player, in order to meet internal deadlines
    - Capable of working in a dynamic environment, handling multiple projects, meeting deadlines, able to prioritize appropriately and respond to issues quickly and creatively with an open and positive attitude.


    Key Areas of Responsibility:

    - Use knowledge gained through analysis to optimize and improve CRM initiatives
    - Planning and delivering CRM strategies across the company encouraging customer retention /reactivation and customer loyalty
    - Working closely with all departments to ensure the CRM works effectively for all aspects of the company
    - Lead Generation and Lead Management
    - Build and execution of CRM campaigns via internal platforms
    - Lead CRM reporting and overall performance on a weekly, monthly and ad-hoc basis.