Agent Contact Center

Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

- excellent speaking and writing skills in German and English – fluency in speaking and writing;
- good communication and customer Service skills;
- graduate in any discipline;
-willingness to search for required information from customer with a strong focus on solving clients requests;
- proficient in Microsoft Office, Outlook;
- client orientation/targeting results;

- as part of the Contact Center team, answer inbound calls / email / social media messaging from world leading hotel group customers and handle queries about new reservations, changes to existing reservations and other aspects of hospitality, services, baggage queries;
- deliver exemplary customer service via phone calls / email / social media;
- good relationship with colleagues in the department;

- thorough training enabling all team to perform effectively;
- career growth opportunities within an international developing team;
- attractive work environment in new offices;