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Angajator: Siemens S.R.L.
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 19.06.2019
    Scurta descriere a companiei

    Cerinte

    Requirements:
    * Fluent German and English, in speaking and writing
    * Availability to work in shifts
    * Open to learn new things
    * Attention to details
    * Good PC know how (Windows, MS Office)

    Responsabilitati

    Dispatch Center Operator with German and English - 99424

    DESCRIPTION/RESPONSIBILITIES:
    Responsibilities / The Challenge:
    * Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics.
    * Sorting the inquiries according to content: product line and destination (sales, technical, outage)
    * Documenting details in easy to handle ticketing systems, according to procedures
    * All procedures, lists of products and guidelines are always at hand to be used.
    The focus is set on understanding the processes, instead of learning them by heart
    * Working in well-designed shifts of 8h
    * Technical knowledge not mandatory. We don’t offer technical support ourselves.

    Benefits for you:
    * Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
    * Very high team consistency: same team as in 2014.
    * No inbound telephone waiting loop: direct answer or voicemail (if no availability)
    * Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
    * Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
    * Constant contact with native German and English speakers
    * Professional, international, work environment:
    + the highly-trained Dispatch Center colleagues
    + the project colleagues of the Center of competence in Nurnberg, Germany
    + Business clients: Solution oriented
    + product responsible Siemens colleagues
    * Extra compensation according to the law