Customer Service Representative
Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
-2/3 years of experience in working field
-English language is mandatory together with very good communication skills in spoken and written format
-organized and self motivated person
-customer oriented mental attitude , with initiative and proactive
-critical thinking and analytical abilities with attention to details
-adaptability and solution oriented
-ability to work independently with slight direct supervision and as a part of a team
-ability to understand basic technical aspects related to company industry
-fast reaction, working under time pressure and with deadlines
-very good computer skills (MS Office, Excel, Word, Power Point, Outlook)
-technical background (advantage)
-German language (advantage)
-experience in a comparable position (Customer service in an industrial production company) (advantage)
-identifying customer requirements and managing them in due time, as per company procedures
-providing assistance to sales personnel and representing the interface between the company and customers;
-preparing price offers / order confirmations/ invoices / specific reports about customers’ activity
-permanent collaboration with other departments for offering information/ solutions/ counseling to customers regarding their requirements;
-internal follow up on open items such as orders/logistics/pricing issues/quality