Customer Service Representative

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

-2/3 years of experience in working field
-University degree
-English language is mandatory together with very good communication skills in spoken and written format
-organized and self motivated person
-customer oriented mental attitude , with initiative and proactive
-critical thinking and analytical abilities with attention to details
-adaptability and solution oriented
-ability to work independently with slight direct supervision and as a part of a team
-ability to understand basic technical aspects related to company industry
-fast reaction, working under time pressure and with deadlines
-very good computer skills (MS Office, Excel, Word, Power Point, Outlook)
-technical background (advantage)
-German language (advantage)
-experience in a comparable position (Customer service in an industrial production company) (advantage)

-identifying customer requirements and managing them in due time, as per company procedures
-providing assistance to sales personnel and representing the interface between the company and customers;
-preparing price offers / order confirmations/ invoices / specific reports about customers’ activity
-permanent collaboration with other departments for offering information/ solutions/ counseling to customers regarding their requirements;
-internal follow up on open items such as orders/logistics/pricing issues/quality