IT CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE WITH ITALIAN, Location: Bucharest
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.
- Fluent in Italian;
- Very good command of the English language;
- PC skills (MS Office Package);
- Attention to detail;
- Ability to solve urgent matters and work under pressure.
- Customer Service agents support end user in day by day operations with specific applications;
- Receives and assess claim according to defined procedures / routines;
- Receives and logs all e-mail/web/phone call and ensures proper documentation;
- Research of required information using available resources, user guides and match complaints with known errors and problems;
- Support in using application functionalities, identification of possible workaround.
*Only the eligible candidates will be contacted. Thank you for your interest!