Order Management Analyst in SAP

Employer: Bosch Service Solutions SRL
Domain:
  • Others
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 24.05.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications

     

    •  English C1;
    •  Previous Order Management experience;
    •  Excellent written and oral communication skills;
    •  Excellent customer service skills and ethics;
    •  Excellent phone handling and problem solving skills
    •  Attention to detail;
    •  PC proficiency: Word, Excel & SAP proficient;
    •  Basic knowledge of Export Procedures - preferred;
    •  Ability to juggle multiple enquiries /queries;
    •  Ability to function in team environment;

     



    Additional Information

    Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

     

    • Requires a complete and thorough understanding of the order management process and department procedures;
    • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
    •  Ensure customer issues via telephone/fax/email are dealt with promptly and within a minimum time frame;
    •  Provide customers with information related to price and availability, order status, products etc;
    •  Enter orders and quotations into SAP;
    •  Process customer returns via SAP;
    •  Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
    •  Manage the open orders by extracting and analyzing SAP reports;
    •  Communicate with other departments i.e. Finance and Purchasing to ensure that customers; needs and claims are being dealt with promptly;
    •  Provide training and support to team members.