Order Management & Account Management ROW
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At Kellogg Company we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.
Our Vision is to enrich and delight the world through foods and brands that matter.
Driven by our consumers, this is what we aspire to become and want to be on our best day.
Our Purpose is nourishing families so they can flourish and thrive.
This is why Kellogg exists, the role we play in the world and how we deliver our Vision.
Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. In 2014, we started an exciting transformation journey towards Global Business Services. GBS is a new global function at Kellogg that is helping to drive growth by simplifying work and innovating processes so that our team worldwide can focus on making and selling great food.
Our GBS Service Centre for Europe is located at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro) and now we want you to join us as we continue our growth in Romania. Be part of a dynamic team, with career progression opportunities.
The OTC Associate is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization in Europe, in support of the Global Business Services strategic objectives.
WHAT WILL I BE DOING?
Be responsible for the timely processing of the Rest of the World (ROW) sales orders in an accurate and efficient manner by ensuring the completeness of sales orders through to the full and accurate receipt of payment;
Assume the role of SPOC (single point of contact) for any queries relating to order
management / fulfilment/ Invoicing / pricing of ROW orders —- specifically with Distribution, PPM and Supply Planning Teams;
Consistently meet compliance measures and achieve SLAs;
Achieve and sustain best practices in effectiveness, quality delivery and efficiency
within a strong internal control framework;
Pursue continuous improvements aimed at challenging the norm and being
innovative, driving efficiencies and decrease costs.
Customers and Operations:
Monitor all incoming sales orders, analyse and resolve order Issues;
Ensure proactive communication to Customer or Distributor for any OTC related
Liaise with KEU Supply Planning Team to ensure all orders are fulfilled accurately;
Manage all requirements for export documentation with distribution team;
Resolve inquiries from internal OTC teams;
Maintain an in-depth knowledge of products and services offered;
Generate reports for OTC leadership team.
Capability Building and Innovation:
Build indlvidual skills and capabilities through learning opportunities such as training
courses and on-the-job training;
Support implementation of improvements for process effciency, quality and control
Work on special projects and continuous Improvement Initiatives;
Identify opportunities to make the processes more effective;
Participate in pilots or service rehearsals before major changes are implemented;
conduct system testing for technology upgrades.
WHAT DO I NEED TO DEMONSTRATE?
At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:
High School Diploma;
Strong verbal and written communication skills as well as good customer service skills;
Fluency in English;
Fluency in additional European Language(s) would be advantageous;
Experience of using SAP: The ability to navigate SAP modules. This may Include
Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing;
ln-depth understanding of OTC function including best practices, technologies,
processes, procedures & tools;
Proficiency in Microsoft Office, especially Excel;
Ability to work in a team environment;
Solid analytical, problem solving and time management skills.
Experience working in a shared services, process driven or service centre
Experience working for a multinational organization and working with colleagues
Strong understanding of Logistics & International Trade processes like shipping
documents, incoterms, working with shipping lines, customs processes etc;
Ability to manage multiple and sometimes con?icting priorities and specific time
Processed and Packaged foods industry experience.
WHAT ELSE DO I NEED TO KNOW?
Please note that we will only accept applications that are made to us via our Careers site.
If you experience any difficulty when applying please contact myHR @kellogg.com
Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.
If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.
The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.