IT Technician

Cognyte is a global leader in investigative analytics software that empowers governments and enterprises with Actionable Intelligence for a Safer WorldTM. Our open analytics software is designed to help governments and enterprises accelerate and improve the effectiveness of investigations by fusing, analyzing, and visualizing disparate data sets at scale to help organizations find the needles in the haystacks.

The IT Technician is responsible for direct End-User technical support and for excellent customer service by phone and frontally.

Requirements:
· Proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of Windows and MAC OS
· Good understanding of computer systems, mobile devices, Network devices and other tech products
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
· BSc/BA in IT, Computer Science or relevant field
· Travels Abroad

Responsibilities:
· Serve as the first point of contact for customers seeking technical assistance over the phone/email/Ticketing system/frontally
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Record events and problems and their resolution in ticketing system
· Manage hardware/Software inventory
· Hands on Network support on site
· Traveling to remote sites in Europe