Back Office project - Customer Support with English

Angajator: Conectys
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.04.2019
    Scurta descriere a companiei

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Cerinte

    • Advanced level of English
    • Good communication skills both orally and written
    • Ability to analyze a problem and provide viable solutions
    • Gracious attitude in client service and efficiency in solving the problem

    Responsabilitati

    • Take e-mails with requests for support
    • Offer services tailored to customer needs at the highest standard of performance
    • Consolidate customer interest with products and services offered by the client company
    • Insert all incidents into a database together with the correct manner in which to resolve them
    • Compiling a balance report of work daily/ weekly/ monthly activities

    Alte informatii

    What do we offer?

    • Private medical insurance, meal tickets and attractive gym discounts;
    • Rewards & benefits in accordance to your performance and involvement;
    • Full paid training in order to become the best Support Specialist for our clients;
    • Soft Skills and Communication Trainings;
    • Professional work environment in a fast growing company with young and dynamic people;
    • International career opportunities;