Analyst, Collection

Angajator: Vodafone Romania
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.04.2019
    Scurta descriere a companiei

    We want to inspire people to capture the opportunities of a digital future and build a better tomorrow. That is why we are here.

    Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. We are taking 4G to the Moon and using big data for social good to intelligent transport systems and emergency drones, we are still shaking things up.

    Be part of a company which helps those who need it most. Whether teaching girls to code, providing connectivity to disaster hit areas or putting on our trainers and running for charity.

    We believe being different is good. We’re proud to offer equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, sexual orientation, gender identity, disability, religious or political belief.
We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. Your different perspectives help us to shape the future.


    The future is exciting. Ready?


    Cerinte

    Analizeaza si monitorizeaza in detaliu din perspectiva activitatii de collection toate informatiile necesare dezvoltarii, implementarii si rafinarii actiunilor de colectare aplicabile clientilor noi si existenti in scopul minimizarii indicatorilor de Bad Debt si Churn.

    Certificari tehnice/profesionale necesare:
    •Diploma universitara;
    •Cunostinte baze date (MS Sql, Excell, Acces);
    •Servicii clienţi;
    •Analiza;
    •Limba engleza;
    •Experienta in domeniu (minim un an).


    Responsabilitati

    Responsabilitati principale:

    •Emite/dezvolta rapoarte necesare in diferite instante sau la cererea superiorilor si efectueaza la cerere sau proactiv analiza acestor informatii pentru a ajuta si participa la stabilirea strategiei legata de politicile de colectare folosite in tratamentul clientilor;

    •Ruleaza si interpreteaza saptamanal/lunar rapoarte recurente in scopul monitorizarii activitatilor din echipele de Collection;

    •Dupa implementarea diferitelor campanii/modificari initiate de departamentul Collection organizeaza analize post implementare si pe baza concluziilor din aceste discutii corecteaza performanta implementarii viitoarelor proiecte;

    •Aduce solutii de imbunatatire folosind rapoarte, prezentari, concluzii si idei de planificare;

    •Initiaza si propune analize de prognozare si monitorizare a bad debtului si churn-ului;

    •Ofera suport in stabilirea bazei de clienti eligibila a fi cesionata si pe tot parcursul procesului de cesiune.