Team Leader with French

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Employer: Societe Generale European Business Services (SG EBS)
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Updated at: 08.07.2019

                                              Team Leader with french

    Your mission:

    Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department.

    Your Role in a Nutshell:

    • Coordinates the support teams (deliver service with GSC/EBS support, control service quality, (e.g. back log monitoring, SLA monitoring), coordinates incident management, ensure service continuity, escalation of production incidents, maintains relationship with GSC/EBS and BSC
    • Manages the team's Knowledge Management (document base, skills transfers (training), backups management)
    • Participates in the continuous improvement process (escalates difficulties and collects feedback from partners, identifies and proposes areas of improvement for support activities and applications, sends requests for improvement or requests for changes)
    • Implements operational activities for a new application/activity, collects and communicates information about the changes in scope
    • Reports and communicates on activities, KPI’s, SLA’s
    • Leads the human capital on his/her team
    • Maintains the operational relationship with BSC CSMs (Application Owners, Business Analysts, Development teams) and business partners
    • Manages the process of onboarding for new arrivals and the exit interview
    • Manage the admin part (planning and validation of holidays perimeter assurance, working attendance during public holydays)
    • Contributes to the setup of the team's annual objectives, prepares the individual career path, supervises and measures the team's performance
    • Budget management (necessary expression, recurrent monitoring, reporting of alerts)

    A little about you:

    • Very good attention to details;
    • Good level of French and English;
    • Positive attitude and a cooperative person;
    • Good communication skills both written and oral;
    • Experience in support functions
    • Good knowledge of Excel
    • Able to prioritize work;
    • Able to have authority but is tactful with it.

    Besides a career what else we offer:

    • Yearly bonus per company policy;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;