Warranty Claims Assessor with Polish
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Fluent Polish and English skills, organization skills, attention to detail and follow through to resolve any outstanding issues;
Good technical aptitude with an ability to learn quickly;
Time management and administrative skills Written and verbal communication skills;
Manages internal communications and external/client communications with assistance Computer literacy and working knowledge of Microsoft Office Team player with interpersonal and conflict management skills;
Self-Motivated, positive attitude and approach;
Flexibility to take on additional responsibility and tasks when required;
Analytical abilities allowing for accurate assessment decisions based upon defined policies and claim information;
Knowledge of agricultural or construction equipment design, functionality, and application (is a plus) Familiarity with warranty (is a plus).
Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application;
Resolve dealer issues and answer questions submitted through an electronic communication system;
Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned;
Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity;
Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties;
Support teammates in achieving individual requirements and team goals;
Communicate with the Team Leads on a regular basis, as required;
Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size;
Interact with client and dealer personnel, as needed;
Conduct all duties in a professional and courteous manner;
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
Performs customer request/problem identification and follows defined procedures to resolve correctly;
Develops and maintains knowledge of customer and customer specific business environment;
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.
*Only the eligible candidates will be contacted. Thank you for your interest!