Customer Support Representative (French language)

Employer: Bosch Service Solutions SRL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 19.04.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications

    - C1 or native language level (verbal & written) for French;
    - B1 / B2 or higher English language level (verbal & written);
    - Basic Knowledge in MS-Office (Excel, Word, Outlook);
    - High sense of responsibility, patience, urgency and customer support;
    - Flexible and driven to solve customer’s requests;
    - Ability to work under pressure and good team engagement;
    - Confident and willing to learn;
    - Very good communication skills (empathy; active listener, etc.);
    - Proactive and responsible in finalizing all assigned tasks;
    - Willingness to work in shifts;
    - Previous customer support experience is a plus;
    - Experience with social media like e.g. Facebook, Twitter is a plus.



    Additional Information

    Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

    - Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
    - Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
    - Register all details related to customer interactions in the data base and update the knowledgebase;
    - Be the image of the company and follow the company's Internal Regulations, policies as well as the service’s work instructions and processes;
    - Fulfill additional assignments (for e.g. support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
    - Meet the service key performance indicators;
    - Get involved in the continuous development and improvement of processes and service.