Service Line Support

Employer: CGI Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.04.2019
    Short company description

    CGI in Romania

    Leading provider of IT and business consulting services worldwide
    CGI, one of the largest IT and business consulting services firms in the world, employs more than 74,000 professionals across 40 countries. Through our industry and technology expertise, we help more than 5,000 clients become digital organizations, supporting their transformation to meet the digital expectations of their customers and citizens.
    Within Romania, CGI supports leading organizations across all major sectors, delivering an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and business solutions.

    Join our team in Romania!
    CGI offers limitless opportunities to make a difference for the clients and communities we serve. Our global, multi-cultural footprint empowers you to learn and grow, while our ownership culture enables you to share in the success you help create. We seek experienced programmers and consultants along with IT graduates for a range of positions, including Java Technical Expert, C# Technical Lead, Infrastructure Architect, Bid Manager, Java Developers, C# Developers, ServiceNow Developers, Salesforce Developers

    Help us build the future. Come join our team!



    Requirements

    • 3+ Years experience in implementation and support of VMWare VSphere and Horizon View
    • Virtualization basic concepts knowledge
    • Knowledge and work experience with Windows 7/10 and Office Suite
    • Customer oriented attitude
    • French language and written (fluent)
    • English language
    • Motivation and communication skills for easier integration to the existing teams

    Responsibilities

    • L3 users' and infrastructure support
    o Users' incidents support
    o Infrastructure troubleshooting
    o Exploitation documentation updates
    • Capacity management
    o Reporting
    o RSA tokens
    o Products licensing
    o Infrastructure capacity
    • Service Line communication management
    o Community animation (key users)
    o Service availability and evolutions (all users)
    o Service KPI reporting (all users)