Customer Support with English (Outbound)
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Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
• Advanced level of English
• Good communication skills both orally and written;
• Gracious attitude in client service and efficiency in offering support;
• Good relationships with colleagues of all levels, in any situation;
• Ability to adapt to change
• Handle the continuous communication with Client’s customers for gaining permission to continue to send emails
• Create tickets for every phone call or other request and track any progress in a consistent way
• Translate Client’s documentation upon request,
• Provide regular reports about work delivered and SLA achievements
What do we offer?
• Private medical insurance, meal tickets and attractive gym discounts;
• Rewards & benefits in accordance to your performance and involvement;
• Full paid training in order to become the best Support Specialist for our clients;
• Soft Skills and Communication Trainings;
• Professional work environment in a fast growing company with young and dynamic people;
• International career opportunities;