Service Desk Agent - Danish

Employer: NTT DATA Services
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.04.2019
    Short company description

    NTT DATA Services, Inc., together with its subsidiaries, is a leading business and IT services provider and global innovation partner, and part of the NTT DATA Services family of companies, with 80,000 professionals based in over 40 countries. NTT DATA Services combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. NTT DATA Services is part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

    Requirements

    University education, preferably technical degree or Microsoft certifications;
    Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
    Experience of providing remote IT support;
    Excellent communication and customer service skills;
    Fluency in Danish and English;
    Flexibility to work shifts.

    Responsibilities

    Identify issues, investigate root causes and recommend solutions to reported problems;
    Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
    Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
    May prepare help desk incident reports and assist in hardware and software evaluation;
    Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner;