Enterprise Support Engineer (Level 2)

Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

Minimum 2 years of professional experience (technical support field) in the following areas:

- Windows Desktop 7/8 or 10 Advanced Administration; MacOS experience is a plus;
- Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services;
- Linux or Unix Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking;
- Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V;
- Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience;
- Antimalware products administration is a plus.


Language Requirements:

- Excellent English verbal and written communication skills;
- Fluent German, Spanish or French are a plus.


Other Requirements:

- Degree in Computer Science, Engineering or equivalent;
- Result-oriented and good diagnostic skills;
- Efficient time management and team player;
- Quick learner, dynamic, energetic and customer-oriented.

- Ensure L2 of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;
- Meet the SLA requirements and the internal procedural workflow;
- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work;
- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions;
- Provide expertise on applications once they are moved from testing to production;
- Initiate, manage and document enterprise deployment reports;
- Build and maintain a consolidated relationship with Bitdefender customers;
- Propose improvements related to procedures, workflows etc.
- Timely and accurate reporting on status for assigned tasks;
- Work in 8 hours shifts, 24/7.