Support Analyst with Java

Employer: Vauban
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.03.2019
    Short company description

    Vauban is a Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Requirements

    • Good knowledge in Java and Web technologies;
    • Good knowledge in a scripting language such as Linux, Python, SQL;
    • Tomcat server configuration;
    • Good written & verbal communication skills;
    • Analytical skills;
    • Able to prioritize tasks (for example be able to size urgency of a request vs impact of the request/the incident etc);
    • Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment;
    • Rigorous;
    • Aptitude to work on different subjects at the same time;
    • English is mandatory;
    • French is a plus;

    Responsibilities

    • Provide thorough and clear analyses to unblock, assist and accompany the business and other IT functions on functional IT topics and issues;
    • Responsible for monitoring supervision and improvements;
    • Ensure the continuity of the business by a strong collaboration with all members of the feature team, the Paris Market Access support team, the helpdesk, the infrastructure teams and the other PRD teams in the world;
    • Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it;
    • Manage Incidents raised by the users up to their resolution;
    • Manage requests coming directly from users or the other support teams;
    • Escalate the incidents to appropriate development team (support level 3) when required;
    • Liaise with relevant IT teams regarding new functional and technical enhancements;
    • Technical and applicative monitoring of the platform;
    • Deploy the changes required in Production by following the change/release management procedures;
    • Make available the knowledge of the local activity by promoting and updating specific documentation;
    • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities

    Other info

    Besides a career what else we offer:
    • Yearly bonus per company policy
    • Work from Home 1 day/week
    • Medical services and life insurance
    • A modern working environment: open, informal, fun atmosphere
    • Continuous training and development programs