IT Intern

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Employer: Schlumberger Company
Domain:
  • Internship
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 14.04.2019
    Short company description

    Schlumberger engineers, designs, and manufactures flow and pressure control technologies for customers working in the oil and gas industry worldwide.
    A global organization provides support and delivers services using these leading technologies.

    Requirements

    • Bachelor or student in Computer Science
    • Good knowledge about W10 / O365
    • English - Excellent verbal and written skills

    Responsibilities

    • Provides second-line investigation and diagnosis
    • Install, upgrade, support and troubleshoot for computer hardware and any other
    authorized peripheral equipment
    • Resolves and closes incidents/service requests as per help desk procedures &
    allocated timelines
    • Logs relevant incident/service request details per help desk procedures
    • Communicates with customer regarding incident progress
    • Ensures tickets are updated at all times until issues are resolved
    • Escalates unresolved incidents/service requests within agreed timescales
    • Liaises with customer, other SLB IT support groups and 3rd party providers when
    necessary
    • Performs general preventative maintenance tasks on laptops, desktops, printers
    and any other authorized peripheral equipment
    • Support local IT infrastructure for business development projects
    • Presents and educates IT solutions, methods, and tools to customer in order to
    increase their efficiency
    • Participate actively in IT team and follow up closely on the objectives & KPI’s
    • Complies with Quality Health Safety Environment (QHSE) and IT policies

    Other info

    Preferred Skills

    • Passionate of Information Technology
    • Excellent interpersonal and communication skills
    • Proven ability to work in a collaborative environment
    • Ability to work within time constraints, multitask and prioritize work
    • Desire to learn and grow through participation in projects and activities