Specialist Prevenire Frauda

Angajator: Temps
Domeniu:
  • Controlul calitatii
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 25.03.2019
    Scurta descriere a companiei

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Cerinte


    • Orientare catre client si interes pentru siguranta oamenilor in mediul online, capacitate de a identifica nereguli;
    • Cunostinte foarte bune de folosire internet si tehnologie;
    • Atentie la detalii, fire analitica si organizata;
    • Abilitatea de a insista si de a nu se multumi usor cu prima explicatie;
    • Curiozitate, dorinta de a investiga si testa;
    • Capacitate de a lua decizii, rationament sanatos;
    • Atitudine pozitiva si orientare spre solutii;
    • Capacitate de a combina lucrul independent cu munca in echipa si rezultatele obtinute prin colaborare;
    • Experienta anterioara de Customer Support poate fi un avantaj;
    • Studii superioare/in curs.
    • Disponibilitate de a lucra si de acasa, 2 weekend-uri/luna (cu zile libere compensatorii in timpul saptamanii), respectiv in ture;

    Responsabilitati


    • Prevenirea si stoparea situatiilor de frauda, abuzuri si alte scenarii cu impact negativ asupra increderii clientilor de buna credinta;
    • Identificarea comportamentelor si situatiilor cu risc ridicat pentru clientii companiei si actionarea rapida;
    • Raportarea situatiilor curente, sugestiilor si ariilor de imbunatatit in prevenirea si stoparea fraudelor (regulament, filtre, instrumente necesare);
    • Mentinerea si actualizarea continua a standardelor de siguranta;
    • Interesul constant pentru tendinte, scheme noi, verificari si testari ale pietei;
    • Colaborarea stransa cu echipele responsabile de calitatea continutului si suport clienti pentru a adapta experienta de vanzare si cumparare a clientilor, in functie de nevoile si asteptarile lor;
    • Implicarea in fluxul integral de rezolvare a unei situatii de frauda direct sau prin intermediul colegilor din departamentul de suport clienti.