Service Delivery Manager

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

8+ years working experience in either maintenance/support, business/process consulting, architect roles or other relevant business management experience.
A strong process and organizational thinker.
Knowledgeable on ITIL, project management, Agile principles & Scrum.
Remote people management experience is highly desired.
A BA/BS degree or equivalent work experience is required
Advanced French and English language skills

Capacity to manage clients being involved in presales phase to build the services
Recruitment coordination with ramp-up phase
Organization and processing the Delivery Center
Review of KPIs and drive Improvement plan development and implementation
Represent Supplier in governance meetings
Address all operational issues raised by Clients’ managers
Manage escalations related to incidents at work
Deliver the Services through resources management and scheduling
Collaborate with Customer management to implement Business Continuity Plans
Develop and update executive presentations based on business needs and customer requirements Develop and maintain all documentation and templates required for a project
Manage schedule and scope for project and its deliverable
Identity impacts and risks along with facilitating mitigation plans
Identify and document lessons learned

Professional development in multinational environment, training opportunities with Seniors, attractive salary, medical care, restaurant tickets, housing loans etc