Service Delivery Manager

Angajator: Vauban
Domeniu:
  • Internet - eCommerce
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: > 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 13.03.2019
    Scurta descriere a companiei

    Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Cerinte

    8+ years working experience in either maintenance/support, business/process consulting, architect roles or other relevant business management experience.
    A strong process and organizational thinker.
    Knowledgeable on ITIL, project management, Agile principles & Scrum.
    Remote people management experience is highly desired.
    A BA/BS degree or equivalent work experience is required
    Advanced French and English language skills

    Responsabilitati

    Capacity to manage clients being involved in presales phase to build the services
    Recruitment coordination with ramp-up phase
    Organization and processing the Delivery Center
    Review of KPIs and drive Improvement plan development and implementation
    Represent Supplier in governance meetings
    Address all operational issues raised by Clients’ managers
    Manage escalations related to incidents at work
    Deliver the Services through resources management and scheduling
    Collaborate with Customer management to implement Business Continuity Plans
    Develop and update executive presentations based on business needs and customer requirements Develop and maintain all documentation and templates required for a project
    Manage schedule and scope for project and its deliverable
    Identity impacts and risks along with facilitating mitigation plans
    Identify and document lessons learned

    Alte informatii

    Professional development in multinational environment, training opportunities with Seniors, attractive salary, medical care, restaurant tickets, housing loans etc