Service Delivery Manager
Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.
8+ years working experience in either maintenance/support, business/process consulting, architect roles or other relevant business management experience.
A strong process and organizational thinker.
Knowledgeable on ITIL, project management, Agile principles & Scrum.
Remote people management experience is highly desired.
A BA/BS degree or equivalent work experience is required
Advanced French and English language skills
Capacity to manage clients being involved in presales phase to build the services
Recruitment coordination with ramp-up phase
Organization and processing the Delivery Center
Review of KPIs and drive Improvement plan development and implementation
Represent Supplier in governance meetings
Address all operational issues raised by Clients’ managers
Manage escalations related to incidents at work
Deliver the Services through resources management and scheduling
Collaborate with Customer management to implement Business Continuity Plans
Develop and update executive presentations based on business needs and customer requirements Develop and maintain all documentation and templates required for a project
Manage schedule and scope for project and its deliverable
Identity impacts and risks along with facilitating mitigation plans
Identify and document lessons learned
Professional development in multinational environment, training opportunities with Seniors, attractive salary, medical care, restaurant tickets, housing loans etc