VIP Account Manager (Support)
This job is no longer active!
View all jobs Blue Chameleon Tech active
View all jobs VIP Account Manager (Support) active on Hipo.ro
View all jobs Customer Support - Client Service active on Hipo.ro
View all jobs Internet - eCommerce active on Hipo.ro
Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
- Excellence in the English language, if you're native that will be considered an advantage
- A keen interest in the iGaming sector, entertainment and the mobile revolution
- Excellent communication, organization and planning skills
- Strong relationship building skills and an ability to build trust
- Social and outgoing
- Result-driven, focused and quick to take initiative
- Structured, organized and able to prioritize
- Strong insight into gambling, and high value players’ needs
- Excellent sales and customer-oriented experience
- Build rapport with VIPs to offer bespoke and proactive customer service.
- Build strong customer knowledge in order to tailor promotions to VIPs and for any customer service needs.
- Anticipating a player’s wants and needs to make for an optimal VIP player journey.
- Working closely with other departments including Operations, Player Support, Finance, Payments and Marketing to provide the best possible customer experience.
- Maintain an awareness of rival VIP Programs within the industry.
- Contact VIPs via Chat, Phone, Email and SMS regarding account issues, promotions and other communications deemed necessary.
- Individually check previous day’s top depositors, top winners and top losers and provide the necessary account handling.
- Handle potential VIPs upon sign-up or after 7 days of activity based on deposits and Netcash.
- Manage accounts and day-to-day occurrences such as Upgrades, Birthdays and VIP potential.
- Contact VIPs on the spot based on the need of the business regarding account related issues.
- Maintain Depositor and Active Retention KPIs across targeted
- Maintain quality service across all channels of communication.
- Occasional handling of customer service chats in cases needed