VIP Account Manager (Support)
Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
- Excellence in the English language, if you're native that will be considered an advantage
- A keen interest in the iGaming sector, entertainment and the mobile revolution
- Excellent communication, organization and planning skills
- Strong relationship building skills and an ability to build trust
- Social and outgoing
- Result-driven, focused and quick to take initiative
- Structured, organized and able to prioritize
- Strong insight into gambling, and high value players’ needs
- Excellent sales and customer-oriented experience
- Build rapport with VIPs to offer bespoke and proactive customer service.
- Build strong customer knowledge in order to tailor promotions to VIPs and for any customer service needs.
- Anticipating a player’s wants and needs to make for an optimal VIP player journey.
- Working closely with other departments including Operations, Player Support, Finance, Payments and Marketing to provide the best possible customer experience.
- Maintain an awareness of rival VIP Programs within the industry.
- Contact VIPs via Chat, Phone, Email and SMS regarding account issues, promotions and other communications deemed necessary.
- Individually check previous day’s top depositors, top winners and top losers and provide the necessary account handling.
- Handle potential VIPs upon sign-up or after 7 days of activity based on deposits and Netcash.
- Manage accounts and day-to-day occurrences such as Upgrades, Birthdays and VIP potential.
- Contact VIPs on the spot based on the need of the business regarding account related issues.
- Maintain Depositor and Active Retention KPIs across targeted
- Maintain quality service across all channels of communication.
- Occasional handling of customer service chats in cases needed