Multilingual-Customer Support Associate

Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

Candidate profile:

English with German or Italian or Romanian, advanced written and verbally
Strong computer navigation skills and PC Knowledge, multi-tasking abilities
High school diploma, three to six months of relevant experience preferred
Strong customer service orientation
Dependable with strong attention to details
The ability to be flexible and adapt to changes quickly
Patience in all customer contact situations by maintaining a pleasant and professional tone and manner.

Job description:

Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Benefits:

Development of your English plus other languages skills and career opportunities
Flexible, adaptable working hours and the assurance of an international company
An attractive salary package and benefits
The opportunity to be part of a likable team and a pleasant working atmosphere