Support Developer (Nemo)

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is the world leader in transactional solutions for companies, employees and merchants. Solutions are delivered via mobile, online platform, card or paper voucher in 45 countries. Our client offer is built around three business lines:
•Employee benefits (i.e. Ticket Restaurant®)
•Fleet and mobility solutions
•Complementary solutions for companies and public authorities
In a context of digital transformation, our client is committed to manage and develop its current and new Middle Offices.

Canidates will have to demonstrate:
• Good communication skills, listening & understanding
• Good teamwork
• English fluent
• 2+ years experience in .Net, SQL
• 2+ years experience in Agile methodology (Scrum)

The Support Developer is responsible of 5 main activities:

1. Analyze application logs and alert
Goal: Monitor application logs and performance
Main activities:
• Daily checks
• Contact dev team if needed
• Contact business 1st line if needed
Deliverables: Bug analyze, Bug tracking
 
2. Analyze and report customer issues
Goal: Understand the business process that is not working as expected
Main activities:
• Contact Business 1st line to understand the issue
• Analyze the issue
• Report the issue to the development team
Deliverables: Bug analyze, Bug tracking

3. Recurring meetings with business 1st line
Goal: Report progress on current bug fixing
Main activities:
• Follow the development team activities to inform the business 1st line of the current progress
Deliverables: Report on open bugs, Meeting notes

4. Assist business 1st line with Production parametrization
Goal: Do some configuration changes on the application
Main activities:
• Ensure that the requested configuration changes are correct
• Test the new configuration
• Follow the deployment of the new configuration
Deliverables: Change management ticket and follow up

5. Assist operation teams
Goal: Assist operation teams when deploying a new release
Main activities:
• Provide Operation with a complete runbook of the process
• Validate each step of the deployment
• Test the deployment
• Communicate tests result
Deliverables: Test plan, Deployment validation